A year’s research on Novell and the openSUSE project is now published as a master’s thesis at the University of Oslo. “Managing Firm-Sponsored Open Source Communities” details the collaboration between Novell and the openSUSE community. Community members and employees in Novell have participated in the study.
It’s cool seeing some serious study of how for-profit companies can work successfully with for-merit software development efforts like OpenSuse, Ubuntu or Fedora and make it a win-win situation for both. There’s a mercifully short executive summary for those who want the highlights, and the full 130+ page thesis available online.