They have an online store, one of those generic things with box-shots of a product that’s download only (there must be an add-on for Photoshop or GIMP to make these fake boxes, don’t you think?), an “About Us” page that has the usual mission-statement-ish stuff, but no “Who We Are” or where they are, a “Customer Support” page that lets you submit a ticket online, no history, no searching. The only contacts are email addresses (generic, “marketing,” “legal,” “info” not “email@example.com”) and an 800-number I have no doubt is an answering service. There’s no online forum. It looks like no one’s home.
Searching about them in Google, there’s their web site, of course. There are a couple of mentions about XSS (cross-site scripting) and a few other exploits posted to the usual security sites, a good sign that someone is actually using the code. A couple of echos of their press releases. And… nothing. No user communities, either a forum on their web site or an ad-hoc third party set of posts. No additional information. No one posting anything, anywhere from @example.com. This is pretty strange.