Over at fiat volpes, Rick Borup points to “The 10 worst ways to communicate with end users”. “Great article by Becky Roberts over on TechRepublic this morning. “The 10 worst ways to communicate with end users” is a short but valuable read for anybody who deals with end users (and who doesn’t?). Originally spotted on the TechRepublic Downloads feed.” I agree with Rick, it’s a well-written, short piece that all of us techies ought to review.