Batten down the hatches, those of you, like me, who support clients out
in the field. Windows Update could be bringing you some surprises, in
the form of tech support headaches. If you haven’t beta tested it
already, you might want to get ahead of your customers, who’ll be
beta-testing it soon…
Windows XP update could cause support chaos.
The major changes to Windows XP brought by Service Pack 2 (SP2) are
bound to cause support headaches. Analysts, users, PC makers and
Microsoft Corp. all expect a spike in help desk calls. [InfoWorld: Top News]